Our goods come with guarantees that cannot be excluded under Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonable foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

“CITROËN Warranty”

Subject to any exclusions contained in the terms and conditions below Automobiles CITROËN and Sime Darby Motors Wholesale Australia Pty Ltd ACN 116 052 754  t/as CITROËN Automobiles Australia  are pleased to provide you with a 36 month (3 year) / 100,000 kilometre warranty (whichever occurs first) on all new CITROËN vehicles. This warranty applies to all CITROËN models purchased in Australia from 1February 2013.

Where a promotional warranty has been or is offered by Citroen Automobiles Australia that refers to a longer warranty on qualifying models, the first 3 years or 100,000 kilometres (whichever occurs first) of the warranty will be provided by Automobiles CITROËN with the balance of the term by Sime Darby Motors Wholesale Pty Ltd trading as CITROËN Automobiles Australia

A qualifying model is one which is not a commercial model such as the Berlingo and is not used for driver instruction, a carrier for reward including courier vehicle, hire or rental vehicle, or a police or emergency vehicle.

Should any part of the vehicle require repair or replacement as a result of a manufacturing or material defect within the manufacturer’s warranty period, the part will be repaired or replaced free of charge by your authorised dealer, regardless of any change of ownership during the period covered. Any part so repaired or replaced will benefit from these arrangements for the balance of the period applicable to the vehicle. Any repair to your vehicle may be carried out using new parts or standard exchange parts at the sole discretion of the manufacturer or authorised dealer.

The warranty start date is shown on the Owner and Vehicle Identification page of this booklet and the warranty period will subject to any exclusions and the terms and conditions in this booklet, extend from that date for a period of 6 years for qualifying CITROËN vehicles or for a period of 3 years or when the vehicle as travelled 100,000 kilometres whichever is the earlier for all other vehicles.

Under normal circumstances, no responsibility will be accepted where the part has required repair or replacement as a direct result of wear and tear, misuse or neglect, accidents, fire, theft, racing or rallying, fitting of non-genuine parts and alterations to vehicle specifications without the manufacturers’ consent.

Please note that work carried out under the contractual warranty does not extend the warranty. In particular, the replacement of a part during work carried out within the warranty period does not extend the part’s warranty. The contractual warranty that covers the replaced part expires on the date of expiry of the vehicle’s warranty. Parts replaced under the contractual warranty become the property of the vehicle manufacturer.

The Citroën Warranty is in addition to the rights and remedies that consumers may have under the Competition and Consumer Act 2010 and other applicable Commonwealth, State and Territory legislation. The warranty does not affect those guaranties, rights or remedies, except to the extent that their application may lawfully be excluded or limited.

All other warranties are hereby expressly negated and excluded.

3-year/100,000KM Battery cover

Vehicle batteries are covered for 3 years or 100,000KM from the vehicles warranty start date for all vehicles, subject to any exclusions and the terms and conditions in this booklet.

Warranty Exclusions:

  • Items replaced during normal service and maintenance operations and which are subject to wear. These items include, but are not limited to, light bulbs, oils and lubricants, oil filters, fuel filters, spark plugs, drive belts, wiper blades or inserts, brake pads, linings or disc rotors, shock absorbers, tyres and clutch. These parts will only be replaced free of charge if there is a manufacturing or material defect.
  • Adjustments which may be needed from time to time and depend upon the way in which the car is operated, ie, clutch and brake adjustment, wheel alignment and balancing, head-light alignment and door-lock adjustment.
  • Vibrations and noises related to the normal operation of the vehicle.
  • Deterioration such as discolouration, alteration or deformation of parts due to normal ageing.
  • Damage caused by the use of fluids, parts or accessories which are not genuine, as well as the use of unsuitable or poor quality fuels and the use of any additive not recommended by CITROËN.
  • Damage caused by natural phenomena; hail, flooding, lightning, storms or other atmospheric hazards, as well as damage caused by accidents, fire or theft.
  • Damage resulting from repairs, conversions or modifications carried out by companies not approved by the manufacturer, as well as the consequences of fitting accessories which are not approved by CITROËN.
  • The warranty does not cover any consequential expenses beyond the warranty repair of the car itself. If expenses are incurred in relation to making a claim, you may detail your request, in writing, to your Authorised CITROËN dealer or CITROËN Automobiles Australia.
  • The CITROËN owner is responsible for having scheduled services and inspections carried out in accordance with the manufacturer’s recommendations, maintenance of body, trim and paintwork, and tyre replacement.

As soon as any fault is detected, your vehicle must be presented to an authorised dealer for the defect to be remedied. This has the aim of preserving your safety and that of your passengers as well as preventing the fault from worsening. As such, you are also obliged to respond to any request from an authorised repairer or CITROËN Australia to have any factory campaigns carried out.

Asia, Indian and Pacific Ocean

Automobiles CITROËN Warranties apply as long as your vehicle remains registered and driven in the following countries for the first three years: Australia, Brunei, Cambodia, South Korea, Hong Kong, Indonesia, Japan, Malaysia, Mauritius, New Zealand, Seychelles, Singapore, Sri Lanka, Taiwan and Thailand. And then Australia for the last three years of your warranty. Use of your vehicle in the United States of America and Canada may not be covered by these Warranties as Automobiles CITROËN does not have any aftersales service in these countries.

Any warranty provided by CITROËN Automobiles Australia applies only to vehicles purchased, registered and used in Australia.”

Anti-Corrosion Warranty Passenger Cars – Twelve Years & Light Commercial Vehicles (LCV) – Five Years

CITROËN vehicles are guaranteed by the manufacturer against perforation of the bodywork due to rust-through corrosion of the body panels from the inside of box sections that are not accessible from the exterior. This Anti-Corrosion Warranty is valid from the date of supply, delivery or registration (whichever occurs first) entered on the Warranty Certificate supplied with the vehicle, for a period of twelve years for Passenger Cars and five years for LCV.

The Anti-Corrosion Warranty covers the repair or replacement of parts of the bodywork in which rust-through perforation occurs due to corrosion and which are accepted as defective by the manufacturer or their representatives.

Repairs carried out under the Anti-Corrosion Warranty must be entrusted to an authorised CITROËN Dealer.

In the case of a change of ownership, subsequent owners will benefit from the remaining period of the Warranty (Passenger Cars – twelve years & LCV five years) from the date entered on the Warranty Certificate, provided that each previous owner has followed the above conditions of application.

The Warranty does not cover:

  • Damage which has occurred due to the negligence of the driver or as a result of a failure to maintain the bodywork strictly in accordance with the manufacturer’s recommendations;
  • Damage resulting from incidents not covered by the 36 month New Vehicle Warranty
  • Consequences of the deterioration of corrosion protection products caused by additional treatment not specified by the manufacturer;
  • Corrosion perforation due to external influences including (but not limited to) stone chips, accident damage, atmospheric pollution, battery acid or lack of proper owner maintenance;
  • Corrosion resulting from the fitting of parts or accessories not approved by the manufacturer and/or fitted otherwise than in accordance with the manufacturer’s recommendations;
  • Consequences or repairs, conversions or modifications carried out by companies which are not approved by the manufacturer;
  • Conversions applied to basic vehicles nor any additional load-carrying body; and
  • Damage/corrosion to road wheels, exhaust, chromed parts, hood frame and mechanical components not forming an integral part of the bodywork.

Three Year Paintwork Warranty

CITROËN vehicles are guaranteed by the manufacturer against any defect in the original paintwork for a period of three years from the date of supply, delivery or registration (whichever occurs first), as entered on the Warranty Certificate supplied with the vehicle.

The Paintwork Warranty covers the total or partial rework of the paintwork, which in the opinion of the manufacturer or their representatives, is defective according to the manufacturer’s standards.

The Paintwork Warranty applies subject to the express condition that your vehicle has always been maintained in accordance with the manufacturers schedule and that the repair of any damage has been carried out in strict compliance with the manufacturer’s standards.

The Paintwork Warranty does not cover:

  • Damage to the paintwork attributable to the environment, e.g, airborne deposits whether animal, vegetable or chemical, sand, salt, stone chips, scratches, damage by natural elements such as hailstorms, floods and other external factors (whether or not due to an accident);
  • Damage due to the negligence of the driver, as a result of a failure to maintain the bodywork strictly in accordance with the manufacturer’s recommendations as specified in this Vehicle Service and Information booklet, at the time or distance intervals specified, or if any damage to the vehicle has not been rectified promptly; and
  • Damage resulting from repairs, conversions or modifications carried out by companies not approved by the manufacturer;
  • Damage resulting from incidents not covered by the new vehicle warranty.    

In the case of a change of ownership, subsequent owners will benefit from the remaining part of the warranty (three years) from the date entered on the Warranty Certificate, provided that each previous owner has followed the above conditions.